Why is my ecobee not connecting?

My ecobee is not connecting to ecobee servers



If your ecobee is connected to your home network but is unable to connect to ecobee servers, the issue may be caused by security settings on your router. To check if your ecobee is connected to ecobee servers, go to MAIN MENU > ABOUT > WI-FI > CONNECTED TO ECOBEE.COM.

How do I wire my ecobee?





Quote from the video:
Quote from Youtube video: We can install the wires going to the ecobee. Itself. There will be some minor wiring changes carefully insert your R RH or RC wire into the RC terminal your g wire into the c terminal.

What wires are needed for ecobee?

How many wires do I need to install an ecobee thermostat?

Type of system Minimum wires needed PEK compatible?
Heat-only (boiler or heat-only furnace) 3 (R, W, C) 2 with FAST-STAT Common Maker (R, W) No
Cooling-only 4 (R, C, G, Y) 3 if PEK is used Yes
Forced-air furnace (1 stage heating, 1 stage cooling) 4 (R, G, Y, W) Yes

Can I use ecobee without C wire?

If you’re lacking a C wire and have at least four wires at your thermostat to work with (refer to this article if you only have two wires), you’ll want to install the Power Extender Kit (PEK).

Why is my ecobee unresponsive?

This is most likely happening because your ecobee is not connected to wi-fi or your ecobee mobile app. To check your ecobee’s wi-fi connection, from your ecobee select Menu > Settings > Wi-Fi > Wi-Fi Enabled > Network. If so, log in to the ecobee app and ensure your thermostat is connected.

Does Ecobee thermostat have a battery?





They use button/cell batteries (CR2032). Easily replaced when they need to be. Ecobee says they’ll last for up to 4 years before needing replacing.

What color is the C wire?

Blue wires

Blue wires are also called “C” wires because they are the Common wire. C wires are necessary for any “smart” thermostat that needs to be connected to a power source 24/7, regardless of your heat pump type.

Can you install ecobee thermostat yourself?

Sure thing! Installation typically takes 45 minutes or less. Simply follow the instructions included in the ecobee mobile app, or in the manual that was included in the box with your ecobee.

How many wires are needed for a smart thermostat?



4 Wire Thermostat Wiring (Heat Pumps, HVAC)



Smart thermostats like Nest and Ecobee thermostats require 4 wire thermostat wiring to function properly. In addition to heating (2 wire thermostats) and C or fan (3 wire thermostats), 4 wire thermostats include the cooling wire, usually in blue or yellow color.

What if there is no C wire for thermostat?

You most likely have a line voltage system and none of the popular smart thermostats on the market are available to you as-is. (There is some hope with an adapter, but don’t get too excited yet.) This wiring indicates a line voltage system, and you’ll need an adapter or a smart thermostat designed for line voltage.

How do I bypass the C wire on my thermostat?

Quote from the video:
Quote from Youtube video: Add a jumper wire between the Y and G. Terminals. If there's already wires attached just leave them be go ahead and push all the wires in. And close the backplate.

Is RC wire same as C wire?



The C and Rc wires are not the same. To install this thermostat you should follow the exact same wiring of the previous thermostat.

How do I wake up my Ecobee thermostat?

How do you wake up Ecobee?

  1. Select the Menu option on the thermostat and then select Schedule.
  2. Select the day you wish to adjust, and then tap on the activity you want to modify.
  3. Select your desired start time and save.


How do I reset my ecobee?

1 Factory Reset

  1. From the Home screen, press Menu.
  2. Select Settings.
  3. Go to Reset.
  4. Choose Reset All Settings then confirm your selection by pressing Yes.
  5. Choose the reset option that suits your needs: …
  6. The ecobee thermostat will be reset to factory defaults.



Why is my ecobee flashing green?

Regarding my SmartThermostat and ecobee4, the light pipe is flashing green. What do I do? This is Alexa letting you know that you have a notification. To check your notification and get rid of the flashing green light, say “Alexa, what did I miss?” or “Alexa, delete all of my notifications” to your ecobee thermostat.

What does red light on ecobee mean?

(Turning off the always-listening feature also turns on a bright red light at the top of the Ecobee, which is ugly and annoying.) Turn off the always listening feature and the Ecobee4 will display a bright red light at all hours of the day. A remote sensor detects presence and temperature away from the thermostat.

Why is my ecobee light on?

When looking at the thermostat, the Ecobee 4 flashes a green light on the top to let you know when you have a notification from Alexa. Alexa sends visible alerts to your Ecobee whenever there is an event you have notifications turned on for occurs.

Can I control my ecobee away from home?



Quote from the video:
Quote from Youtube video: Home away is a program designed to maximize comfort and savings no matter where your day takes you it uses ecobee sensors to determine whether or not you're home.

What does ecobee do when room is unoccupied?

Conversely, Smart Away mode will activate when all sensors remain unoccupied for two hours. Your thermostat will remain in Smart Away mode until it detects occupancy, or a scheduled Away setting begins. While Smart Home/Away modes are enabled, the sensors measure occupancy every 5 minutes.

How does ecobee know you are home?

How it works. By using the occupancy information reported by your ecobee thermostat’s built-in occupancy sensor* and the Room Sensors paired with your ecobee, Smart Home/Away tracks your household’s comings and goings to set the temperature for comfort or savings.