Navien error code E012 means there is a flame loss. To troubleshoot and fix Navien error code E012, confirm that the main gas valve is open and the gas pressure is within spec. Also, check the intake air filter, the ground wire, power supply, and the wiring at the heat exchanger.

What does E 003 mean on Navien tankless water heater?

Ignition failure in





Error Code E003. What it Means: Ignition failure in your tankless water heater. How to Fix: Confirm the main gas supply valve is open.

How do you troubleshoot Navien?

Navien NPE Error Code E012

  1. Check if the main gas valve is open.
  2. Check the intake air filter.
  3. Check the power supply.
  4. For your safety and the health of your equipment, Call or Contact Hot Water Now! …
  5. Verify the incoming gas pressure.
  6. Check the ground wire.
  7. Tighten the ground terminals on the heat exchanger.

How do you clear the code on a Navien tankless water heater?

Navien Tankless Water Heater How To Reset

Locate the reset button on the heater’s front control panel. You can find it in the lowest corner opposite the on and off button. Press the reset button to reset your device.

Why is my Navien water heater not working?





What should I do? The issue is most likely the flow sensor inside the unit is not spinning properly. We recommend opening and closing the pressure relief valve (should be located near the outlet of the unit). Depending on amount of debris affecting the flow sensor, this may help temporary.

How do I fix navien error 003?

If your Navien is displaying an error code E003, ensure the gas supply is on and working, that the unit is powered, the ground wire is connected, and that the igniter is producing a spark. Clean or replace the igniter electrode or the PCB if necessary. This is also occurs from a power failure.

Why does my Navien tankless water heater keep shutting off?

One of the most common reasons that your tankless hot water stops working in the shower is because your current unit can’t supply enough hot water per minute. If you’re attempting to do the laundry, run the dishwasher, and shower at the same time, then you’re likely straining your on-demand water system’s capabilities.

Why does my tankless water heater go cold?

A broken flow sensor can cause your tankless water heater to run hot and cold. The flow sensor measures the water entering your system and sends that information to your unit’s control board. If there’s a burst of cold coming into the system, then the controller adjusts the flame.

What should my Navien water heater be set at?



Contact a licensed plumber or the local plumbing authority for further information. This Navien Combination boiler is factory set at 120°F (49°C) for your safety and comfort. Increasing the set temperature increases the risk of accidental scalding.

What is DHW mode?

As the words entail; the heating system is used to provide heat to the building during cold weather. The domestic hot water system (DHW) is used to provide hot water for the kitchen and bathroom sinks, tubs and other appliances. The same boiler can provide both water systems as long as both water systems do not mix.

How long does it take for a Navien water heater to heat up?

Once the unit detects flow, it must go through multiple steps to ignite the burner and reach the required operation. Generally the start up of the unit happens quickly, with water leaving the unit reaching the desired set temperature within 5-10 seconds.

Is Navien a good tankless water heater?



The Navien water heaters are some of the greatest on the market today. Tankless water heaters provide a continuous supply of hot water, and they use about as much energy as a light bulb. Navien tankless gas water heaters are well-known for their reliability and efficiency.

How long is Navien warranty?

Subject to the foregoing terms, Navien will repair or replace the covered Product or any part or component that is defective in materials or workmanship for a period of five (5) years in regard to parts and up to fifteen (15) Years in regard to the heat-exchanger for a Standard¹ or Controlled-Recirculation² …

How often should Navien tankless water heaters be serviced?

Many tankless water heaters can work efficiently for 20 years or more, but they do require periodic servicing. Annual maintenance is often essential for the manufacturer’s warranty policy.

Which is better Navien vs Rinnai?

Navien Water heaters have an advantage when it comes to being energy efficient. Navien units have UEF ratings of up to 0.96 while Rinnai Units max out at approximately 0.93. The more efficient the unit is, the less energy waste which translates to more energy savings.

How much is a Navien water heater?



The average Navien tankless water heater prices are between $1,950 to $3,400 installed. Navien tankless water heater prices are a little higher than average when comparing the cost of a tankless water heater from other leading brands like Rinnai or Rheem.

Is Navien a US company?

Navien, Inc., a U.S. subsidiary of Seoul-based KD Navien, is one of the fastest growing companies in the home comfort sector in North America. The company has over 40 years of experience with advanced boiler and water heating technology.

What is the downside of a tankless water heater?

The main disadvantage of tankless water heaters is their upfront cost (unit and installation) is significantly higher than tank-style heaters. Including installation, tankless water heaters cost 3 times more than tank-style water heaters on average.

Who makes Navien water heaters?

KD Navien



Backed by parent company, KD Navien with more than thirty-five years of experience with advanced boiler and water heating technology, Navien will continue its mission to provide high quality products.

Is Navien a Korean company?

KD Navien is the first Asian company to introduce highly efficient and eco-friendly condensing technology, opening the era of eco-friendly boilers in Korea.

Is Navien a Japanese company?

Navien Review

Today, Navien is headquartered in Irvine, California, but they were founded in 1978 in South Korea and were known as KyungDong Navien (KD Navien). Although the products are still manufactured in South Korea, the company operates training centers in New Jersey, Ontario, and California.